Location: Remote
Employment Type: Full-Time
Experience Required: 1+ Year Preferred
Department: Ecommerce Operations / Store Management
Work Schedule: Flexible shifts depending on store activity, promotions, and client requirements

Job Overview

We are seeking a reliable, detail-oriented, and ecommerce-savvy Shopify Store Assistant to support the daily operations of online stores. In this role, you will assist with managing Shopify product listings, processing orders, handling customer inquiries, and ensuring smooth store performance.

The ideal candidate understands how ecommerce stores operate, is comfortable working with Shopify or similar platforms, and can handle both backend store tasks and basic customer support. You should be organized, proactive, and capable of maintaining accuracy while working in a fast-paced online retail environment.

As a Shopify Store Assistant, you will play a key role in ensuring products are properly listed, orders are processed efficiently, and customers receive a seamless shopping experience.

Key Responsibilities

Shopify Store Management

Upload, edit, and manage product listings in Shopify, including titles, descriptions, images, pricing, and variants.
Ensure all product pages are accurate, complete, and optimized for customer experience.
Organize products into correct collections and categories.
Update inventory levels and monitor stock availability.
Apply discounts, promo codes, and pricing updates as instructed.

Order Processing & Fulfillment Support

Process incoming orders and ensure accurate order fulfillment.
Verify customer details, payment status, and shipping information.
Coordinate with fulfillment teams, suppliers, or dropshipping partners.
Track shipments and provide updates to customers when needed.
Handle order modifications, cancellations, and replacements.

Customer Support Assistance

Respond to customer inquiries via email, chat, or Shopify inbox.
Assist customers with order status, shipping updates, returns, and refunds.
Provide product information and basic troubleshooting support.
Escalate complex customer issues to senior support or management.

Store Operations Support

Monitor store performance and report issues or inconsistencies.
Assist in launching new products, collections, or promotions.
Ensure store design elements and product pages remain updated.
Support marketing campaigns by updating banners, discounts, and landing pages.

Returns & Refunds Management

Process return requests, exchanges, and refund approvals based on store policies.
Investigate missing, delayed, or damaged orders.
Coordinate with logistics providers to resolve delivery issues.
Maintain accurate records of all return and refund transactions.

Reporting & Documentation

Maintain accurate records of orders, inventory updates, and customer interactions.
Generate daily or weekly reports on store activity and performance.
Track common customer issues and report trends to management.
Document store procedures and workflow updates.

Requirements

Technical Requirements

Laptop or desktop computer with updated operating system.
Stable high-speed internet connection (minimum 25 Mbps recommended).
Backup internet connection or power source preferred.
Quiet and organized home workspace.

Work Requirements

Ability to work independently in a remote ecommerce environment.
Willingness to work flexible hours, including weekends or peak sales periods if required.
Ability to handle multiple tasks such as product uploads, order processing, and customer support.
Strong attention to detail and accuracy.

Qualifications

Minimum 1 year experience in ecommerce, Shopify management, customer service, or related roles.
Hands-on experience with Shopify is highly preferred.
Basic understanding of ecommerce workflows (product listing, order fulfillment, returns).
Strong written English communication skills.
Excellent organizational and multitasking abilities.
Ability to work in a fast-paced online retail environment.
Strong attention to detail and problem-solving skills.

Apply Now